Registration & Networking in the Exhibition Area
June 11 | 08:00 - 09:00
CDAO Insurance
June 2020 | W Hoboken, NJ
Day 1
11 June
11 June
08:00
09:00
Chairman's Opening Remarks
Speaking:
Todd Lehmann
VP & Chief Actuary , Quincy Mutual Group
09:15
Opening Keynote Presentation: Seven Habits of a Highly Effective CDAO
- Create detailed communication strategy (with various levels of stakeholders)
- Obtain and document value from data & analytics projects · Implement a popular company-wide education program on Data Science and AI
- Organize your team well: Support but do not disintermediate data scientists
- Other concrete tips on how to make a data/analytics function successful in a complex organization
Speaking:
Glenn Hofmann
Chief Analytics Officer, New York Life
Opening Keynote Presentation: Seven Habits of a Highly Effective CDAO
June 11 | 09:15 - 09:45
- Create detailed communication strategy (with various levels of stakeholders)
- Obtain and document value from data & analytics projects · Implement a popular company-wide education program on Data Science and AI
- Organize your team well: Support but do not disintermediate data scientists
- Other concrete tips on how to make a data/analytics function successful in a complex organization
09:45
Keynote Presentation: Transforming Insurance through AI, Engineering & Design
- There is a lot of discussion around how AI has the potential to transform insurance. While there is tremendous potential to create value for customers and companies through AI, our submission is that AI is not enough to realize the value. We need a combination of AI, Engineering and Design.
- In this talk we will share what does the notion of bringing together AI, Engineering & Design mean and why we need Engineering and Design along with AI to create scale, adoption, and value. We will demonstrate the value of AI, Engineering, and Design through live examples, and also share ideas with the audience on how they could embark on this journey within their organizations.
Speaking:
Pranay Agrawal
Co-Founder and CEO , Fractal Analytics
David Cummings
Senior VP & Chief Actuary , USAA
Keynote Presentation: Transforming Insurance through AI, Engineering & Design
June 11 | 09:45 - 10:15
- There is a lot of discussion around how AI has the potential to transform insurance. While there is tremendous potential to create value for customers and companies through AI, our submission is that AI is not enough to realize the value. We need a combination of AI, Engineering and Design.
- In this talk we will share what does the notion of bringing together AI, Engineering & Design mean and why we need Engineering and Design along with AI to create scale, adoption, and value. We will demonstrate the value of AI, Engineering, and Design through live examples, and also share ideas with the audience on how they could embark on this journey within their organizations.
10:15
Panel Discussion: Getting the Basics Right With AI & Machine Learning
- Reverse the traditional order: finding business use cases for AI and big data before it is acquired
- How to actually define AI or machine learning and what it is going to do for your organization
- Getting ‘hygiene’ factors in place: making sure that you have the correct infrastructure and operations
Speaking:
Atul Kapoor
Director of Risk Analytics & Modeling , Genworth Financial
Calvin Strong
VP Claims Operations , MetLife
Scott Cohanpour
Data Officer , Speciality Insurance Division of Munich Re America
Andrew Sohn
Former SVP, Global Digital and Analytics Services, Crawford and Company
Panel Discussion: Getting the Basics Right With AI & Machine Learning
June 11 | 10:15 - 10:45
- Reverse the traditional order: finding business use cases for AI and big data before it is acquired
- How to actually define AI or machine learning and what it is going to do for your organization
- Getting ‘hygiene’ factors in place: making sure that you have the correct infrastructure and operations
10:45
Mid-Morning Coffee Break & Networking Break in the Exhibition Area
Mid-Morning Coffee Break & Networking Break in the Exhibition Area
June 11 | 10:45 - 11:15
Speaking:
11:15
Keynote Presentation: The Future of IoT in Insurance
- The discussion is an allegory for insurance using the ubiquitous Apis Mellifera (European Honey Bee)
- Management of Risk is the primary aspect of Insurance. Understanding the risk and its changes over time is crucial to adequate pricing and claims management. Internet of Things (IoT) Sensors are being introduced to monitor everything from Equipment performance to Honey production. We will look at sensor’s capabilities to assist in mitigating risk
- The focus of the discussion will be on using time series sensors to collect data for risk management of the hive and prediction algorithms to prevent “claims” from happening
Speaking:
Louis DiModugno
Chief Data Officer , Hartford Steam Boiler (a Division of MunichRe)
Keynote Presentation: The Future of IoT in Insurance
June 11 | 11:15 - 11:45
- The discussion is an allegory for insurance using the ubiquitous Apis Mellifera (European Honey Bee)
- Management of Risk is the primary aspect of Insurance. Understanding the risk and its changes over time is crucial to adequate pricing and claims management. Internet of Things (IoT) Sensors are being introduced to monitor everything from Equipment performance to Honey production. We will look at sensor’s capabilities to assist in mitigating risk
- The focus of the discussion will be on using time series sensors to collect data for risk management of the hive and prediction algorithms to prevent “claims” from happening
11:45
Keynote Presentation: Company Evolution - Beyond the Traditional Scope to Data Monetization
- Understanding the value of your company's enterprise data to realize revenue opportunities
- What business models are available for data monetization, and which is right for your business?
- The importance of easily accessible data, in a scalable format - In what ways can you utilize under used data to increase its value?
- Strategies for monetizing customer interaction data – the importance of lifetime customer value and not just short term gains discussed
Speaking:
Joe Vellaiparambil
Chief Data and Analytics Officer, AXA Equitable
Keynote Presentation: Company Evolution - Beyond the Traditional Scope to Data Monetization
June 11 | 11:45 - 12:15
- Understanding the value of your company's enterprise data to realize revenue opportunities
- What business models are available for data monetization, and which is right for your business?
- The importance of easily accessible data, in a scalable format - In what ways can you utilize under used data to increase its value?
- Strategies for monetizing customer interaction data – the importance of lifetime customer value and not just short term gains discussed
12:15
Panel Discussion: Assimilating Data and Analytics into Business Processes
- Using data and analytics as transformative processes to change behavior
- Bridging the gap between data scientists and the leadership team
- How to utilize a combination of active change management processes and incentivizing employees to adapt
Speaking:
Lorenzo Ball
VP Data Strategy & Analytics , Ameritas
Bijesh Jacob
Head of Technology & Standards , ACORD
Eugene Wen
VP Group Advanced Analytics , Manulife Financial
Panel Discussion: Assimilating Data and Analytics into Business Processes
June 11 | 12:15 - 12:45
- Using data and analytics as transformative processes to change behavior
- Bridging the gap between data scientists and the leadership team
- How to utilize a combination of active change management processes and incentivizing employees to adapt
12:45
Lunch & Networking in the Exhibition Area
Lunch & Networking in the Exhibition Area
June 11 | 12:45 - 13:45
Speaking:
1:45
Discussion Group 1A
How can insurance companies best utilize new technologies to improve the customer journey?
Speaking:
Richard McCathron
Chief Insurance Officer , Hippo Insurance
Jim Albert
CEO, Neptune Flood
David Cummings
Senior VP & Chief Actuary , USAA
1:45
Discussion Group 1B
Getting effective data strategy and data management processes in place for AI
Speaking:
Andrew Sohn
Former SVP, Global Digital and Analytics Services, Crawford and Company
Tom White
VP Clinical Informatics and Data Strategy , CDPHP
1:45
Discussion Group 1C
Making the most of data for detection, investigation and mitigation of fraud in the insurance industry
Speaking:
Michael McCracken
Product Manager, Siren
2:30
Discussion Group 2A
Enhancing the benefit of AI throughout the value chain and ensuring plans are scalable to the business
Speaking:
Bipin Chadha
AVP Data Science and Analytics, CopperPoint Insurance
2:30
Discussion Group 2B
Navigating the data ethics and inter-state data compliance maze
Speaking:
Todd W. Lehmann
Vice President & Chief Actuary, Quincy Mutual Group
Andrew Sohn
Former SVP, Global Digital and Analytics Services, Crawford and Company
2:30
Discussion Group 2C
Improving fraud detection accuracy with predictive analytics
Speaking:
Ashish Kohad
AVP Predictive Analytics, Zurich North America
Nancy Hom
Head of Global Audit Data & Analytics , MetLife
3:15
Afternoon Tea & Networking in the Exhibition Area
Afternoon Tea & Networking in the Exhibition Area
June 11 | 15:15 - 15:45
Speaking:
3:45
Keynote Presentation: Using AI to Improve Efficiency, Profitability and Marketshare Through Insurance Broker Distribution Channels
- How to predict broker performance based on current real time data
- AI techniques to segment brokers and create a holistic broker optimization strategy
- Determine which techniques are best to improve brokers performance and predict which brokers are most likely to respond
- Learn how to detect frayed relationships and fix them before brokers defect with their book of business
- Optimize broker recruitment using AI to maximize alignment and performance
Speaking:
Neal Silbert
General Manager of Insurance, DataRobot
Keynote Presentation: Using AI to Improve Efficiency, Profitability and Marketshare Through Insurance Broker Distribution Channels
June 11 | 15:45 - 16:15
- How to predict broker performance based on current real time data
- AI techniques to segment brokers and create a holistic broker optimization strategy
- Determine which techniques are best to improve brokers performance and predict which brokers are most likely to respond
- Learn how to detect frayed relationships and fix them before brokers defect with their book of business
- Optimize broker recruitment using AI to maximize alignment and performance
4:15
Keynote Presentation: AXA XL Data Governance Journey
- Journey at AXA XL on Data Governance – When did it begin and where are we in the journey today
- Drivers for Data Governance at AXA XL
- Partnerships needed to succeed with Data Governance
- Challenges faced
- Success criteria
Speaking:
Ashish Haruray
Senior Center of Excellence Lead, AXA XL
Keynote Presentation: AXA XL Data Governance Journey
June 11 | 16:15 - 16:45
- Journey at AXA XL on Data Governance – When did it begin and where are we in the journey today
- Drivers for Data Governance at AXA XL
- Partnerships needed to succeed with Data Governance
- Challenges faced
- Success criteria
4:45
Case Study: If You Build it Right, Data Will Come
- Unlocking real value from automation requires more ‘automatable’ pricing assets – get this right and you will be off on a vitreous cycle
- This is the story of how and why Hiscox USA reconsidered how pricing as a core function can deliver breakthrough value and make us more competitive
- How Hiscox drew from disciplines like design thinking to rebuild a pricing infrastructure with superior capacity for learning, adapting, innovation and reinvention.
Speaking:
Chris Schenk
Pricing, Strategy and Underwriting Analytics Manager , Hiscox
Case Study: If You Build it Right, Data Will Come
June 11 | 16:45 - 17:15
- Unlocking real value from automation requires more ‘automatable’ pricing assets – get this right and you will be off on a vitreous cycle
- This is the story of how and why Hiscox USA reconsidered how pricing as a core function can deliver breakthrough value and make us more competitive
- How Hiscox drew from disciplines like design thinking to rebuild a pricing infrastructure with superior capacity for learning, adapting, innovation and reinvention.
5:15
Panel Discussion: Do You Really Need a Chief Data Officer?
- If you have a Chief Analytics Officer, Chief Information Officer, Chief Operating Officer and Chief Innovation Officer, do you really need a Chief Data Officer?
- What does each role bring to the table in terms of risk minimization and value maximization?
- How important is it to keep the roles of each distinct?
Speaking:
Joe Vellaiparambil
Chief Data and Analytics Officer, AXA Equitable
Gene Boomer
AVP Enterprise Data Management, Protective Insurance
Charles Mattson
Managing Director, Oracle
Panel Discussion: Do You Really Need a Chief Data Officer?
June 11 | 17:15 - 17:45
- If you have a Chief Analytics Officer, Chief Information Officer, Chief Operating Officer and Chief Innovation Officer, do you really need a Chief Data Officer?
- What does each role bring to the table in terms of risk minimization and value maximization?
- How important is it to keep the roles of each distinct?
5:45
Chairman's Closing Remarks
Speaking:
Todd Lehmann
VP & Chief Actuary , Quincy Mutual Group
6:00
Drinks Reception
Drinks Reception
June 11 | 18:00 - 19:00
Speaking:
7:00
Day One Close
Day One Close
June 11 | 19:00
Speaking:
Day 2
12 June
12 June
08:15
Registration & Networking in the Exhibition Area
Registration & Networking in the Exhibition Area
June 12 | 08:15 - 08:45
Speaking:
08:45
Chairman's Opening Remarks
Speaking:
Miguel Paredes
VP Artificial Intelligence & Data Analytics , Rimac Seguros
09:00
Keynote Presentation: Creating Value through an Artificial and Human Intelligence Center of Excellence
- How to design, build and run a Center of Excellence to create and capture value
- Lessons learned, main pitfalls, and how to priortize or choose projects
- How to marry data science with behavioral science to amplify the impact of Artificial Intelligence (AI) and complement Human Intelligence (HI)
- How Rimac Seguros has capitalized on its AI Center of Excellence to build out a new analytical suite for the insurance industry
Speaking:
Miguel Paredes
VP Artificial Intelligence & Data Analytics , Rimac Seguros
Keynote Presentation: Creating Value through an Artificial and Human Intelligence Center of Excellence
June 12 | 09:00 - 09:30
- How to design, build and run a Center of Excellence to create and capture value
- Lessons learned, main pitfalls, and how to priortize or choose projects
- How to marry data science with behavioral science to amplify the impact of Artificial Intelligence (AI) and complement Human Intelligence (HI)
- How Rimac Seguros has capitalized on its AI Center of Excellence to build out a new analytical suite for the insurance industry
09:30
Keynote Presentation: How to Effectively Manage Algorithm Risks in the Face of Increasing Complexity
- Safeguarding against the unintentional biases and errors that algorithm risks can produce
- Managing risks that came from designing the algorithm itself, including input data and human biases
- Deploying an effective and transparent governance structure, including policies, standards and roles and responsibilities
Speaking:
Jerry Gupta
SVP Digital Analyst Catalyst , Swiss Re
Keynote Presentation: How to Effectively Manage Algorithm Risks in the Face of Increasing Complexity
June 12 | 09:30 - 10:00
- Safeguarding against the unintentional biases and errors that algorithm risks can produce
- Managing risks that came from designing the algorithm itself, including input data and human biases
- Deploying an effective and transparent governance structure, including policies, standards and roles and responsibilities
10:00
Keynote Presentation: Data and Digital Transformation in the Age of New Insurance
- Not understanding how to leverage the technology trends that are transforming the insurance industry, is a major risk facing many insurance companies
- The speaker will demystify a number of looming technology trends, in a non-technical fashion
- You will leave this presentation motivated and energized to explore and to find new ways to bridge the gap between your people, advanced technology, data analytics and AI
Speaking:
Scott Cohanpour
Data Officer , Speciality Insurance Division of Munich Re America
Keynote Presentation: Data and Digital Transformation in the Age of New Insurance
June 12 | 10:00 - 10:30
- Not understanding how to leverage the technology trends that are transforming the insurance industry, is a major risk facing many insurance companies
- The speaker will demystify a number of looming technology trends, in a non-technical fashion
- You will leave this presentation motivated and energized to explore and to find new ways to bridge the gap between your people, advanced technology, data analytics and AI
10:30
Panel Discussion: Establishing Strong Business Links Throughout the Organization
- What tactics or methods have you used to assist other non-technical employees to understand how data science and data analytics team add value?
- How can we identify business problems before we acquire the data to solve them?
- Getting to know exactly where points for improvement are in business optimization to show significant results
Speaking:
Derek Winkler
AVP Data Science, Hanover Insurance Group
Nancy Hom
Head of Global Audit Data & Analytics , MetLife
Tom Case
VP Business Intelligence & Analytics , Selective Insurance
Panel Discussion: Establishing Strong Business Links Throughout the Organization
June 12 | 10:30 - 11:00
- What tactics or methods have you used to assist other non-technical employees to understand how data science and data analytics team add value?
- How can we identify business problems before we acquire the data to solve them?
- Getting to know exactly where points for improvement are in business optimization to show significant results
11:00
Mid-Morning Coffee and Networking Break in the Exhibition Area
Mid-Morning Coffee and Networking Break in the Exhibition Area
June 12 | 11:00 - 11:30
Speaking:
11:30
Case Study: Using Disparate Data Sources to Accelerate the Underwriting Process
- How an insurance a home insurance startup with a strong growth trajectory is using third party data analytics to advance underwriting
- Effective data integration using a combination of third party data, proprietary data, IoT devices and aerial imagery
- What the customer wants has changed and so should you: using innovative processes to adapt to today’s changing market demands
Speaking:
Richard McCathron
Chief Insurance Officer , Hippo Insurance
Case Study: Using Disparate Data Sources to Accelerate the Underwriting Process
June 12 | 11:30 - 12:00
- How an insurance a home insurance startup with a strong growth trajectory is using third party data analytics to advance underwriting
- Effective data integration using a combination of third party data, proprietary data, IoT devices and aerial imagery
- What the customer wants has changed and so should you: using innovative processes to adapt to today’s changing market demands
12:00
Panel Discussion: Data Governance - Making Sure That it is Your Greatest Asset, Not Your Greatest Liability
- What are the most important factors to take into consideration with regards to structuring your data?
- Steps to take to arrange a formal data governance framework
- How do you measure the effectiveness and ROI on a data governance programme?
- What methods can be used to get formal structures in place for both structured and unstructured data
Speaking:
Lorenzo Ball
VP Data Strategy & Analytics , Ameritas
Tom White
VP Clinical Informatics and Data Strategy , CDPHP
Derek Winkler
AVP Data Science, Hanover Insurance Group
Joe Vellaiparambil
Chief Data and Analytics Officer, AXA Equitable
Panel Discussion: Data Governance - Making Sure That it is Your Greatest Asset, Not Your Greatest Liability
June 12 | 12:00 - 12:30
- What are the most important factors to take into consideration with regards to structuring your data?
- Steps to take to arrange a formal data governance framework
- How do you measure the effectiveness and ROI on a data governance programme?
- What methods can be used to get formal structures in place for both structured and unstructured data
12:30
Lunch & Networking in the Exhibition Area
Lunch & Networking in the Exhibition Area
June 12 | 12:30 - 13:30
Speaking:
1:30
Discussion Group 3A
Applying innovation to customer processes and procedures
Speaking:
Richard McCathron
Chief Insurance Officer , Hippo Insurance
Rob Galbraith
Director of Innovation, AF Group
1:30
Discussion Group 3B
Forging closer relationships between data scientists and claims experts to enhance the claims process
Speaking:
Todd W. Lehmann
Vice President & Chief Actuary, Quincy Mutual Group
Calvin Strong
VP Claims Operations , MetLife
Dante Tellez
Data Analytics Director , Chubb
1:30
Discussion Group 3C
Advanced predictive analytics to improve the customer experience: acclerated life underwriting
Speaking:
Guizhou Hu
Head of Risk Analytics , Reinsurance Group of America
Sean Keenan
VP Model Risk Governance Data & Analytics , New York Life
2:15
Discussion Group 4A
Getting value out of structured and unstructured data through machine learning
Speaking:
Rob Galbraith
Director of Innovation, AF Group
Dihui Lai
Senior Data Scientist , Reinsurance Group of America
Jerry Gupta
SVP Digital Analyst Catalyst , Swiss Re
2:15
Discussion Group 4B
Keeping the insurance industry attractive in a highly competitive marketplace
Speaking:
Miguel Paredes
VP Artificial Intelligence & Data Analytics , Rimac Seguros
2:15
Discussion Group 4C
How will advances in AI impact exisiting business use cases and create new use cases?
Speaking:
Joan Gelpi
SVP, Head of Data Science, AIG
Atul Kapoor
Director of Risk Analytics & Modeling , Genworth Financial
Tom White
VP Clinical Informatics and Data Strategy , CDPHP
3:00
Afternoon Tea & Networking in the Exhibition Area
Afternoon Tea & Networking in the Exhibition Area
June 12 | 15:00 - 15:30
Speaking:
3:30
Keynote Presentation: Delivering Effective Insights Through Human-Centered Design and Data Science
- Understanding executive leadership’s needs and utilizing data analytics to complement existing workflows
- “How will you use this” – staying need-focused and avoiding information overload
- Measuring success with quantitative evidence that your product is delivering positive change to the metrics that matter
- Developing an operating model and culture that fits the organization
Speaking:
Mark Gallagher
Head of Data Analytics & Innovation , Guardian Life Insurance Company
Keynote Presentation: Delivering Effective Insights Through Human-Centered Design and Data Science
June 12 | 15:30 - 16:00
- Understanding executive leadership’s needs and utilizing data analytics to complement existing workflows
- “How will you use this” – staying need-focused and avoiding information overload
- Measuring success with quantitative evidence that your product is delivering positive change to the metrics that matter
- Developing an operating model and culture that fits the organization
4:00
Panel Discussion: Data Analytics for Risk Management
- Identifying risk points through data
- Taking advantage of targeted analytics to accelerate processes and internal efficiencies
- Using continuous analysis to test and validate the effectiveness of your controls
- How to fully utilize the data available for effective risk management and compliance programmes
Speaking:
Atul Kapoor
Director of Risk Analytics & Modeling , Genworth Financial
Bipin Chadha
AVP Data Science and Analytics, CopperPoint Insurance
Jim Albert
CEO, Neptune Flood
Ryan Haydon
Data Ecosystems Lead, Aviva
Panel Discussion: Data Analytics for Risk Management
June 12 | 16:00 - 16:30
- Identifying risk points through data
- Taking advantage of targeted analytics to accelerate processes and internal efficiencies
- Using continuous analysis to test and validate the effectiveness of your controls
- How to fully utilize the data available for effective risk management and compliance programmes