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8:00am
Registration & Breakfast
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8:45am
Chairperson’s Opening Remarks
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9:00am
Opening Keynote: Tomorrow’s Insurance: How Insurers are Using Data-Driven Innovation to Get Ahead
Bipin Chadha - VP Data Science - CSAA Insurance Group
- Ways to evolve your business to stay competitive
- How to decide which key technologies are worth investing in
- Implementation of AI and Automation Strategies to your business strategies to accelerate investments
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9:30am
Presentation: Creating a Culture of Innovation
Bill Martin - President & CEO - Plymouth Rock Home Assurance
- Automate the mundane to enable more time for creative development and direct customer interactions.
- Focusing on budget and timelines is important but don’t let it interfere with the innovation mission.
- Hire the smartest, most creative thinkers you can find.
- Communicate to all employees the idea that innovation is an on-going initiative (not a nice-to-have)
- Promote and nurture employees who demonstrate their commitment through innovation “wins
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10:00am
Networking Break
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10:30am
Panel Discussion: Drowning in Data: How Data Literacy Can Bring your Team Afloat
- Why business leaders need data literacy to access information and understand what questions they should be asking
- Use data storytelling to easily communicate insights in an easier understanding
- Empower your employees by giving them the necessary training
Moderator:
Kevin Bohan, Director of Product Marketing, Denodo
Panelist:
Xu Cheng, Head of Business Intelligence and Insights, Ascot Group
Allen Thompson, Vice President, Data & Analytics, The Hanover Insurance Group
Bryon Kenne, Division Lead, IOT and External Data, AXA XL A Division
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Track A: P&C and Cyber Insurance
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11:15am
Presentation: Becoming Costumer-Centric: Leverage Data to Personalize CX
Paul Bessire - Chief Data Officer - Coterie
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Track B: Life, Health & Disability Insurance
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11:15am
Presentation: How to Build Customer Loyalty Using Machine Learning: Boosting Sales and Retention
Luis Velandia - Chief Data Officer & Analytics Officer - Best Doctors Insurance
- How ML and churn prediction work together to reduce churn rate
- Analyze behavior patterns to interfere and reduce customer loss
- Increase profit from gathered data to enhance upselling and cross-selling
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11:45am
Networking Lunch
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Track A: P&C and Cyber Insurance
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12:45pm
Strategy Session: Data as A Product: Increase Data Access to Drive Business Decision-Making
- As data volume is booming, how to manage the influx of variety of data through automation
- Use visualization tools to display this new data to help executives process information better to make informed decisions
- Consider users access across departments based off their expertise
Moderator:Michael Ban, APV, P&C, Actuarial Data & Technology, Nationwide
Panelist:
Xu Cheng, Head of Business Intelligence and Insights, Ascot Group
Louis DiModugno, Former CDO, HSB-Hartford Boiler -
1:30pm
Presentation: AI in a Property & Causalty Insurer
Neal Silbert - AVP Predictive Analytics, Auto Product Management Center of Excellence - American Family Insurance
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Track B: Life, Health & Disability Insurance
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12:45pm
Strategy Session: How to Monetize your Data to Reach your ROI Goals
- How to show that analytics adds value to reaching your ROI goals
- The important role your governance program plays when it comes to monetizing your data
- Use behavioral and psychographic data as a power tool to directly target your consumers
Moderator:
Kim West, Director, Product Marketing, Uniphore
Panelist:
Chris Schenk, Chief Underwriting Officer, Ategrity Specialty Insurance Company
Allen Thomas, Vice President, Data & Analytics, The Hanover Insurance Group
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1:30pm
Presentation: The New Insurance: How to Make Digital Insurance Apart of your Business
Jerry Gupta - SVP, Applied Research - SwissRe
- Create the framework for assessing risk and underwriting by leveraging analytics
- Implement unsupervised machine learning programs to evolve with real-time information and update models
- Why taking advantage of this new type of insurance can create a new source of revenue
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2:00pm
Networking Break
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2:30pm
Panel Discussion: Let's Talk Investment: How to Convey the Value of Data in your Framework to Secure Buy-In
- Set the vision of the most desired end state to help resonate and engage stakeholders
- Create a solution blueprint to layout and educate your approach to stakeholders
- Present a delivery roadmap with key milestones and crucial dependencies to justify your expected ROI
Moderator:
Chris Schenk, Chief Underwriting Officer, Ategrity Specialty Insurance Company
Panelist:
Allen Thompson, Vice President, Data & Analytics, The Hanover Insurance Group
Asif Mohammad Syed, Data Strategy Vice President, HSB- a MunichRe Company
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3:15pm
Panel Discussion: How to Deliver Business Value in the CDAO Role
CDAOs are under increased pressure to deliver business value and show an ROI from data and analytics investments. This CDAO panel discussion will explore:
- The importance of building strong and trusted business sponsorship.
- Why creating a data culture is a foundational requirement.
- Communicating and selling your ideas to business leaders.
- Starting small to provide business value.
Moderator:
Randy Bean, Innovation Fellow, Wavestone; Author, “Fail Fast, Learn Faster: Lessons in Data-Driven Leadership”
Panelist:
Allen Thompson, Vice President, Data & Analytics, The Hanover Insurance Group
Louis DiModugno, Former CDO, HSB-Hartford BoilerPaul Bessire, Chief Data Officer, Coterie
Dmitri Artamonov, AI/ML Engineering Manager, FM Global
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5:00pm
Roundtable Discussions: Select Your Topic
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4:00pm
Roundtable: Data Analytics Skill Shortage: How to Generate the Next Professionals
- Address reskilling within the company and create a plan that provides innovative training techniques to equip staff and boot employee retention
- Use no-code, low-code technology tools to provide role expansion and contribute to growth
Speakers:
Amanda Smith, Chief Product Officer, Plymouth Rock Home Assurance
Michael Ban, AVP, P&C, Actuarial Data & Technology, Nationwide
Nicholas Miller, Director & Assets Owner, The Hartford
Emmi Kim, Senior Data Scientist, Farmers Insurance -
4:00pm
Informatica Invite Only Roundtable: Digitalizing the Insurance Value Chain to Thrive in the New Data Ecosystem
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5:00pm
End of Event
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